Delivery Information

Free Delivery on orders over £100

Here at Snellings & Gerald Giles, we use our own fleet of vehicles and drivers to deliver large appliances, such as washing machines, fridges, ovens etc., throughout Norfolk and North Suffolk. For small items and the rest of mainland UK, we use the delivery company DHL or Royal Mail.

• Deliveries are made to UK mainland postcodes by DHL or Royal Mail.
• We aim to dispatch within 2 workings days of the order being placed. You will receive an email confirmation when your order is despatched.
• DHL deliveries are made the next working day after warehouse dispatch.
• Royal Mail deliveries are made within 48hrs of warehouse dispatch.
• All deliveries require a signature. If alternative delivery instructions (i.e., Leave Safe) are given by the customer Snellings Gerald Giles will not be liable for the cost of the replacement should it go missing or damaged, after being left as the customer has instructed.
• Deliveries on orders over £100 are free.
• For orders under £100 the delivery charge is variable depending on the size and weight of the order but is from £1.99 – £4.99 and is displayed at checkout.
• Next Day Delivery – If your order is urgent you can select ‘Next Day Delivery’ at checkout, this prioritises your order at our warehouse and will be despatched via DHL or Royal Mail 24. Your order needs to be placed before 14:00. The cost is £8.99.
• Saturday delivery – you can choose to have your order delivered on a Saturday, provided it is placed before 14:00 on Friday (or any preceding day leading up to Friday). The cost is £14.99.
• Your order needs to be placed before 14:00.
• Orders placed on a Friday, before 14:00, for ‘Next Day Delivery’ will be delivered on Monday.
• Orders where ‘Next Day Delivery’ is selected and placed after 14:00 on Friday, Saturday, Sunday or on a bank holiday, will be processed on the next working day, for delivery on the following working day.

Please Note:
A delivery surcharge will be incurred for certain areas, see below for a full list of these areas and the surcharge cost.
We do not currently deliver to the Channel Isles or Ireland.
We are unable to ship to BFPO addresses.

Large Appliances

Please Note:
Local Large appliance delivery –  Upon placing your order with us, we will contact you to confirm the delivery date of your large appliance. We will always endeavor to deliver within your required time frames.

Large appliance deliveries are usually made within a couple of days and at a time convenient to you. Once your order is received you will be contacted within 24 hours to arrange a delivery slot. All large appliance orders are handled by our own experienced delivery and installation teams. We can deliver and install at the same time should you require and you will be offered a number of convenient installation options when you place your order.

Miele – Direct delivery from manufacturer
If you live outside of our own fleet delivery zones (Listed below) we do offer national delivery for Miele large home appliances. Delivery will be direct from the manufacturter using their appointed couriers, Kaboodle. Once your order is received, we will contact you within 24 hours to arrange a delivery slot.

Please Note:
Unfortunately, we are not able to deliver large kitchen appliances outside of Norfolk and North Suffolk at the moment, you will be informed of this during the order process if you enter a postcode outside of our delivery zone. However, if you have found a product you would like to purchase and you live outside of East Anglia please call us on 01603 621772 as we may be able to assist on an individual basis.

Large Appliance Delivery Zones

We DO deliver and offer install services for large appliances with our own delivery fleet to the following postcodes.

NR1	NR10	NR19	NR28	IP18	PE30
NR2	NR11	NR20	NR29	IP19	PE31
NR3	NR12	NR21	NR30	IP20	PE32
NR4	NR13	NR22	NR31	IP21	PE33
NR5	NR14	NR23	NR32	IP22	PE34
NR6	NR15	NR24	NR33	IP23	PE35
NR7	NR16	NR25	NR34	IP24	PE36
NR8	NR17	NR26	NR35	IP25	PE37
NR9	NR18	NR27		IP26

Delivery Surcharges
Deliveries to these areas made by our courier on a 2-5 working day service after dispatch, we aim to dispatch within 2 workings days of the order being placed. You will receive an email confirming your delivery date.

Please note: Large appliances cannot be delivered to these addresses.

Highlands – £12.00
Comprises of postcodes: AB37 & AB38, AB41 – AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50.

Offshore Islands – £18.00
Comprises of postcodes: HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE

Isle of Wight – £12.00

Isle of Man – £32.00